Concept of Operations: Relating to the introduction of a Personally Controlled Electronic Health Record System
6.3.1 Consumer Portal
PurposeThe purpose of the consumer portal is to provide a nationally operated portal to allow individuals to access their own PCEHR.
FunctionalityFrom within the Consumer Portal, the individual (or their representative) will be able to:
- Access general information about the PCEHR System in a consumer-oriented form.
- Manage their consumer portal account:
- Register to have a consumer portal account created.
- Support login via user credentials issued by the Australian Government Online Service Point (AGOSP).
- Manage notification details.
- Manage participation, including:
- Register to have a PCEHR created.
- Request to de-activate a PCEHR.
- Request to re-activate a de-activated PCEHR.
- Associate/disassociate themselves with other individuals as their representative (note that this may require additional proof to be provided to the PCEHR System operator).
- Link their consumer portal account to a PCEHR (if they already have one).
- Access a PCEHR, including:
- Access PCEHR views (see Section 4.4).
- Search a PCEHR (see Section 4.5).
- Download and/or print clinical documents.
- Manage privacy, including:
- Manage access controls, provider access keys, access lists and notifications (see Section 5.5).
- View the audit trail (see Section 5.7).
- Access support services:
- Search the National Healthcare Service Provider Directory.
- Access online help.
- Contact the PCEHR System operator and request support.
- Request an erroneous record be corrected.
This list is not exhaustive and consultation will be required to refine it.
Additional requirementsThe consumer portal shall support:
- Popular desktop web browsers, including, but not limited to Internet Explorer, Firefox, Safari and Chrome.
- Links to the Australian Government funded healthdirect Australia consumer portal (222.healthdirect.org.au).
- Context sensitive links to health literacy information from HealthInsite on www.healthdirect.org.au. For example, the individual should be able to follow a link from their medical history and find related articles on HealthInsite.
- Space within portal pages for information about current public health campaigns.
- Links to online government campaigns around staying safe online (e.g. www.staysmartonline.gov.au).
- The Web Content Accessibility Guidelines version 2.0 [W3C2008a]. By following these guidelines, the portal will make content accessible to individuals with disabilities.
- Information kits in a range of different languages to support those individuals who are unable to read English.
Relevant standards and specifications
- HTML (xHTML 1.1 or HTML 4.01), CSS (CSS2) and HTTP 1.1 (required)
- Web Services for Remote Portlet (WSRP) [OASIS2008] and/or JSR286 Portlet Specification 2.0 [JCP2010] (required)
- HealthInsite Minimum Publishing Standards [DOHA2010d] (required)
- follow the guidelines produced by the Australian Human Rights Commission: World Wide Web Access: Disability Discrimination Act Advisory Notes [AHRC2010] (required).
- meet ‘Level A’ conformance with the Web Content Accessibility Guidelines (WCAG) [W3C2008a] by the end of 2012 and ‘Level AA’ by the end of 2013 (required).
- Standards and specifications required for foundations (see section 6.1.2) (required)
- Standards and specifications required for the B2B gateway (see section 6.3.4) (required)
- HB 306 User interface requirements for the presentation of health data [HB306] (informative)