Draft Concept of Operations Feedback Analysis Report

4.15 Accessibility/Considerations for people with limited or no access to a computer

Total submissions
containing this theme
Breakdown of submissions containing this theme by group
3.3%

4.15.1 Description

The accessibility and usability of the PCEHR System were noted as points of interest in some submissions. These comments were expressed primarily by healthcare bodies and healthcare industry representatives where it was noted that certain key consumer groups (e.g. older people and people with disabilities) may not be able to use or access the PCEHR System.

4.15.2 Key points

    1. Accessibility
      • Additional details were requested about the usability provisions for disabled and aged members of the community
      • Some of the submissions offered suggestions relating to usability considerations for the PCEHR System’s user interface
      • Questions were raised regarding the customisation of the PCEHR System’s user interface to meet the special needs of some consumers
      • Clarification was sought regarding the provisions for vision impaired consumers
    2. Considerations for people with limited or no access to a computer
      • Several submissions expressed the opinion that the ConOps does not clearly address alternative access methods for individuals with limited or no access to a computer
      • A number of submissions stated that rural area access was a particular area of concern to them. These submissions highlighted the importance of consumer education and alternative access arrangements for rural communities

    4.15.3 PCEHR program position

    The ConOps currently supports access to the PCEHR System via a range of alternative means, including: non-computer based access; support for languages other than English; and accessibility provisions for individuals with disabilities. It is intended that the PCEHR consumer portal and any accompanying online tutorials will:
      • Follow the guidelines produced by the Australian Human Rights Commission: World Wide Web Access World [AHRC2010]
      • Achieve a ‘Level A’ conformance rating under the Web Content Accessibility Guidelines (WCAG) [W3C2008a] by the end of 2012 and ‘Level AA’ by the end of 2013.

    It is expected that conformance to these guidelines will ensure that accessibility concerns have been appropriately addressed.

    The materials produced by the change and adoption work stream will include information for both healthcare professionals and consumers relating to the use of the PCEHR System by individuals with disabilities, or who are unable to act on their own behalf.

    The ConOps document has been updated to discuss existing Commonwealth infrastructure that can be used to promote and support access to the PCEHR System.

    While DoHA recognises the importance of ensuring the availability of appropriate access channels for consumers, it will do so while ensuring that the security of healthcare information stored in the PCEHR repositories is preserved, as this is paramount for building the consumers’ trust in the PCEHR System.

    It is expected that the promotion of the use of such mediums will support adoption and make access to the PCEHR System readily accessible for all consumers. Details regarding the strategy for including these infrastructures will be considered as part of the change and adoption work stream.
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    Page last updated 07 September, 2011